Privacy Policy

Solaiq ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us through our Facebook Messenger chatbot or website.

1. Information We Collect

When you interact with our Messenger bot or contact us, we may collect the following:

• Your name and Facebook profile information (provided by Messenger)
• Mobile number (if you provide it for a site visit request)
• Property address (for site visit scheduling)
• Monthly electricity bill and consumption (kWh) for system sizing
• Appliance information (aircon units, water heater, pump, etc.) for load estimation
• Preferred date and time for site visits
• Roof type for installation planning

2. How We Use Your Information

We use the information you provide solely to:

• Generate a ballpark estimate for your hybrid solar system
• Schedule and coordinate site visits and ocular inspections
• Prepare accurate project proposals
• Communicate with you about your solar inquiry
• Improve our services and customer experience

3. How We Store Your Information

Your information is stored securely on our private server. We do not sell, rent, or share your personal information with third parties except as necessary to deliver our services (e.g. our installation team).

Conversation data from Messenger is subject to Meta's own privacy policy, available at facebook.com/privacy/policy.

4. Data Retention

We retain your information for as long as needed to deliver our services or as required by law. If you request deletion of your data, we will remove it within 30 days.

5. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

6. Cookies

Our website does not use tracking cookies. We only use session data necessary for the calculator to function.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page.

8. Contact Us